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Coaching & Training in Central & Eastern Europe
Systemic Solutions © Martyn Carruthers

Online Coaching, Counseling & Therapy

In Central and Eastern Europe, many organizations are hungry for solutions provided by systemic management coaching and professional relationship training. A lack of quality training blocks the growth potential of many companies.

Long-term organizational success requires technically skilled leaders and employees who understand organizational development and have appropriate relationship skills. Qualified professionals can be recruited or people within an organization can be coached and trained in ways that reflect and include both local and organizational cultures.

We can provide trained multilingual coaches to companies in Croatia, Czech Republic, Hungary, Macedonia, Poland, Slovenia, Slovakia and Serbia.

Coaching, Training and Culture

Organizational culture can be described as the personality of an organization, guiding how employees communicate and work. This term can be used to define the general character of an organization, and includes core values, ethics, and codes of conduct. Organizational culture may be communicated in mission statements, architectural styles, office décor, work clothes and employee titles.

Some questions provide insight into organizational culture:

  • What must people do to be promoted?
  • Are employees expected to be readily mobile?
  • Do the employees generally trust management?
  • Can employees and management easily communicate?
  • Are organizational values aligned with local cultural values?
  • Who can be trained? Does training bring respect or alienation?
  • What are the real consequences for employees who show initiative?

Organizational culture is indicated by the age of the organization, its history, customers and management structure. Industry and market information can be used to identify an organization's growth, strategy, business opportunities and financial performance.

Cultural values and relationship habits can enhance or limit organizational development. Employees who betray or ignore cultural rules may alienate themselves from their peers and managers. Efforts to improve long-term staff quality must address potential cultural chasms. Creating and maintaining a consistent corporate culture across multiple locations, with standard procedures, objectives and staff attitudes, is a daunting management task.

Efforts towards cultural consistency may be complicated in joint ventures with Central European governments, whose culture may be different to, and perhaps clash with, organizational culture.

High staff retention helps create and maintain corporate culture. Organizations committed to staff development reap employee commitment. Common options for employee development are organizational training, independent training and in-house training. Many organizations choose a combination of these to maximize staff coverage, cost-effectiveness, quality of content and employee retention.

In-house coaching and training provides solutions for many skill gaps, and can focus on individuals who show potential, entry-level staff and older managers.

In-House Coaching and Training

Success, relationship and team coaching are little known occupations in Central and Eastern Europe. Coaching is a new profession, treated with initial surprise. The word "coaching" is difficult to translate into Central European languages, avoiding the words for counseling, consulting and therapy.

Although a single independent coaching and training company may not satisfy every staff development need, in-house training offers many benefits. Cost-effective in-house skill training can be integrated into daily work, with excellent results. A training program often starts with courses that immediately improve bottom line profits - sales training, stress control and communication are notable examples - and expands to fill other organizational and management needs.

Employee orientation and follow-up training can reinforce corporate policies and objectives while contributing to operational efficiency. However, creating a dedicated in-house training program is a difficult task for many smaller and mid-size Central European organizations.

One challenge is a scarcity of good local trainers. A potential trainer with business experience can earn far more in as a manager than as a trainer; and inexperienced trainers may not be very effective.

Many qualified managers could make good trainers, but are in limited supply. Most organizations are reluctant to move competent managers into full-time training. Instead, they generally hire young, inexperienced university graduates as instructors and hope that those young people somehow develop into effective trainers.

After a company finds competent trainers, the company needs a tailored curriculum and training materials. Although some trainers are also excellent program developers, most trainers use materials supplied by third-party providers.

Third-party training materials cannot reflect the local culture and specific organizational needs reduce the benefits of local training. Some companies offer commercial training aids in Polish, Czech, Croatian, etc, which are merely translations of existing (often outdated) English manuals. Their relevance, quality and cultural applicability can be poor.

The best in-house training programs generally employ experienced expert trainers, who supervise and mentor local trainers who learn as assistants and apprentices.

Local Outsourcing

Most training companies in Central and East Europe offer basic staff development, language instruction and clerical training. Local training companies can be a resource for teaching core skills and are useful for smaller companies that cannot maintain training departments.

It is often difficult to find training companies that provide qualified trainers who can teach in the local language, with culturally specific training aids, especially outside major cities. (Training companies also have trouble finding and keeping competent trainers.)

Overseas Training

While local training programs can be effective, overseas work and study programs are a solution for developing high-potential staff. In addition to the benefits of education and cultural understanding, foreign training often brings status, which can boost a manager's effectiveness.

Overseas training can be transformative. However, transformed individuals may leave the organization.

Combining Strategies

Training strategies require an intimate knowledge of goals and resources. Some useful questions to help identify training goals and resources are:

  1. What are the attrition rates amongst professionals?
  2. What is the organization's size and overall objectives?
  3. What are the performance objectives for each workgroup?
  4. What will likely happen if each workgroup is not trained?
  5. What are the essential missing competencies?
  6. What curricula and training aids are required?

Successful organizations often combine development options to maximize the number of staff trained, cost-effectiveness, quality of content, and employee retention. In-house and locally provided training are presently the most popular options for staff development.

Local training companies often provide low-cost and ready-made solutions. In-house training is often the most cost-effective way to reach the broadest number of staff. Many organizations combine outsourcing with in-house training, and organizational coaching is slowly becoming mainstream.

Organizations can order tailored telephone coaching and training programs to meet their needs.

In-house Training . Emergency Planning . Other Resources

Systemic Coach Training

Systemic Solutions applies systemic coaching to provide effective online coaching, training and mentorship programs. We coach and train people to resolve physical, emotional, mental and relationship challenges.

If you are interested in adding online coaching to your skills, we offer training programs with many levels of application. While designed for professionals in health, education and psychology; we welcome friendly, stable people who wish to learn systems thinking and systemic coaching.

This program helps you coach people to gain clarity, dissolve relationship issues and find a deep understanding of "what makes sense." You'll help them solve success and relationship problems and fulfill their dreams.

Online Coaching, Counseling and Mentorship

Plagiarism is theft. Copyright © Martyn Carruthers 2002-2018
All rights reserved

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Have You Suffered Enough?

 Where are you now? Understand your emotions, fixations and enmeshments
What do you hope for? Know your goals and stop sabotaging yourself
Do you feel resourceful? Learn to develop your inner resources
Do emotions block you? Relationship problems and mentor damage
Do your beliefs limit you? Change limiting beliefs and end dependence
Do you feel connected? Resolve identity issues to recover lost resources
Is your partner happy? Build healthy partnership (or separate peacefully)
Are your children healthy? Happy parents better manage family problems
Do you want team success? Team leaders and their teams develop together
Do you have complex goals? Specialty coaching, counseling & therapy

Plagiarism is theft. Copyright © Martyn Carruthers 1996-2018  All rights reserved. Soulwork Systemic Coaching was primarily developed by Martyn Carruthers to help people solve emotional problems and relationship conflicts to achieve their goals. These concepts and strategies are for general knowledge only. Consult a physician about medical conditions and before changing medical treatment. Don't steal intellectual property ... get permission to post, publish or teach Martyn's work - email