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Interview with Martyn
Fee, Cost, Price

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Interview with Martyn Carruthers
November 2002

Online Life Coaching with Martyn

Martyn, I enjoyed your talk this evening. Systemic Solutions sounds like a great package of services for managers and organizations. Could you tell me please, is systemic coaching new, and what can companies gain by your relationship management?

Martyn: Effectiveness and productivity are not only increased by technology, but by the relationship skills of managers. Many organizations focus on managing technology but it seems that real relationship management is still in the Stone Age.

Managers should care about professional relationships, yet they are often taken for granted and ignored in strategic planning. Systemic Solutions combines strategic planning with relationship management. Companies can create a strategic plan consistent with the owner's or CEO's vision, with relationship management steps to realize that plan, to prepare for and achieve those steps.

Can you please explain how can organizations can improve their performance with systemic solutions?

Martyn: We posted case histories describing organizations who benefited from Systemic Solutions.

Our systemic coaching includes strategic planning and relationship management. Solving technical problems is not enough. We investigate the systemic causes of those problems so that people not only solve relationship problems, those problems can become tail-wind towards success.

We resolve individual, partnership, team and family problems, while focusing on emotional well-being and productivity. Deficiencies in these areas, especially in the personal histories of the founder, CEO  or upper management, can limit entire systems - whether families, organizations or countries.

We dissolve emotional and relationship blocks to success; creativity, motivation or loyalty. We can provide systemic solutions for most conflicts. We improve cooperation by dissolving challenges such as transference loops and hidden agendas that stop people working with full energy.

What are transference loops?

Martyn: There are six common ways that people contaminate their relationships - six common ways in which people react as if another person were someone else. If two or more people do this simultaneously, each feeding the other's inner chaos, we call it a "core loop".

What are hidden agendas? Do you mean things we want - but we don't want other people to know that we want?

Martyn: Exactly. And sometimes people even hide their real agendas from themselves. Anyway, our systemic coaching and training programs offer ways to resolve most of these issues.

What other skills can people develop in your systemic solutions training?

Martyn: Many people show significant blocks to developing or even using their own skills. A common example is that many people believe that they cannot change, and this belief limits their chances for success. Yet most people CAN develop their qualities in a wide variety of areas.

I see what you mean ... so what do we need to develop NEW skills?

Martyn: Creative people can develop many ways to increase their skills. Creativity is often an an ingredient for success, but learning skills strongly reflects the quality of coaching or training.

When we coach people to learn or improve skills, we focus on motivation, information, practice and application. Some people have enough motivation but not information; some people get the information but they don't practice; some people practice the wrong skill for the application.

The lack of any one of these can limit success. We help people develop deep motivation for success, and then we provide the needed information. We train and coach people to practice skills, we provide feedback, and then we discuss when to use or apply those skills. People learn very quickly this way.

Can you please say a few words about your background and experience.

Martyn: I joined the Royal Navy to study health physics and medicine, and I served on nuclear submarines during the Cold War. I later worked with nuclear generating stations, government agencies, industries and hospitals - providing radiation safety, nuclear compliance, environmental monitoring and emergency preparedness.

During this time I became a professional trainer. I was fascinated by accelerated learning, expert modeling and behavioral changework. I eventually became a full time trainer-consultant, providing accelerated learning and management services. I worked extensively with individuals, marriage and business partners, families and teams.

When I had enough pieces, I created some models of coaching consciousness and a methodology to help people quickly clarify their emotions and relationships. I and my colleagues have been fine-tuning these models and the methodology for over twelve years. We're getting to be pretty good ...

Can you briefly define your business model?

Martyn: We grow through strategic alliances rather than by hiring employees or building branches. We are professional, creative and we seek experienced people - credible people who already get great results - who want to participate. We also train people - the time depends on their motivation, previous training and experience.

Will you describe some challenges you have overcome.

Martyn: Every case offers challenges. The most obvious are lack of time, lack of motivation, lack of capital and lack of revenue. Others include poor managerial communication and poor decision making, which often reflect a missing or inappropriate company vision. Another type of challenge are the personal histories of the owner, CEO and top managers ... many managers bring their personal problems to work, and recreate their domestic problems amongst their management teams.

What were the keys in bringing your systemic solutions to where it is now?

Martyn: Persistence, creativity and mentorship! We continue creating effective models. And many people inspire us to continue.

How important is creativity in your success?

Martyn: Creativity is both innovative and unpredictable. Without creativity, we could only repeat what others have done. But creative solutions do not necessarily work, and few are cost-effective. We temper creativity with realism and internal consultation.

How important is mentorship for young consultants?

Martyn: Young consultants have the luxury of time - they can make mistakes and they have time to learn from those mistakes. They can seek quality mentorship and benefit greatly from the wisdom of experienced mentors. Their problems include finding and convincing appropriate people to mentor them.

Few people have the values, integrity and experience for multi-dimensional success. And such people rarely advertise themselves - those that do advertise themselves often seem to have strange deficiencies. But wonderful mentors are out there, and many are eager to mentor appropriate people.

Gaining assistance may be simple for people who stay in their integrity and state their visions clearly. The problem may be getting close enough to potential mentors to ask - top people often insulate insulate themselves from visitors.

Where do you see as the next evolutionary step for your Systemic Solutions?

Martyn: I want us to consult for communities. I want us to help community leaders manage and solve community issues - such as integrating families with different religions, cultural beliefs and traditions, etc. Community coaching integrates all that we have learned in individual systemic coaching, family therapy and management consulting - at a higher level of complexity. It is fulfilling to consider the services that we can provide to communities and their leaders.

How do you keep advantages over your competitors?

Martyn: We see most consultants as potential partners - we offer skills and expertise that they lack, and vice versa. We provide process competence - not content expertise such as IT or accounting. Our advantages are:

  1. we specialize in relationship management and systemic coaching

  2. we have a proven underlying philosophy, methodology and track record

  3. we have very wide experience in all manner of planning and relationship issues

  4. we can quickly apply our methods and experience to new challenges

  5. we personalize our services for each client organization

  6. we are present and accountable throughout a project (uncommon in consulting)

What marketing methods have you used successfully?

Martyn: We rely on referrals; so we network, we write articles, we train people and we give talks. Many of our articles are published in magazines, and are available on the internet. We speak at conferences and at both public and in-house meetings.

What resources would you recommend for new consultants?

Martyn: Many resources are available at our web sites. New consultants can ask many people for recommendations and they can keep digging to find what is applicable to them.

What are the most important things you have learned about business consulting?

Martyn: To be true to my sense of integrity, and to only work with people who are true to theirs.

Martyn, thank you very much ...

Martyn: My pleasure - I hope that we meet again.

Online Life Coaching with Martyn

Case Histories

Case 1: Mentorship in Upper Management .
Case 2: Manage Families in Organizations
 Case 3: Manage Conflict in Organizations .
Case 4: Entrepreneurial Management in a Bank

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Soulwork systemic coaching in America & Hawaii


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Have You Suffered Enough?

 Where are you now? Understand your emotions, fixations and enmeshments
What do you hope for? Know your goals and stop sabotaging yourself
Do you feel resourceful? Learn to develop your inner resources
Do emotions block you? Relationship problems and mentor damage
Do your beliefs limit you? Change limiting beliefs and end dependence
Do you feel connected? Resolve identity issues to recover lost resources
Is your partner happy? Build healthy partnership (or separate peacefully)
Are your children healthy? Happy parents better manage family problems
Do you want team success? Team leaders and their teams develop together
Do you have complex goals? Specialty coaching, counseling & therapy

Plagiarism is theft. Copyright Martyn Carruthers 1996-2018  All rights reserved. Soulwork Systemic Coaching was primarily developed by Martyn Carruthers to help people solve emotional problems and relationship conflicts to achieve their goals. These concepts and strategies are for general knowledge only. Consult a physician about medical conditions and before changing medical treatment. Don't steal intellectual property ... get permission to post, publish or teach Martyn's work - email