Coaches, consultants, trainers and
motivational speakers can help your organization ... or they can damage
your organization. While some coaching and training offers little more
than temporary disturbance, Systemic Solutions can help turn your
Performance, Credibility & Leadership
Do you want to improve your organization's products
or services? Your choices may include:
- train internal coaches
- hire external consultants
- improve existing coaching / mentor programs
Maintaining your performance and credibility is an ongoing
challenge. Your employees need to see you keeping your promises. This
is part of building trust and long-term loyalty.
If you promise and don't deliver, you will get into
trouble. If you say that your new concept / program / layout or
management fad will save time or effort, your employees will want to
believe you - the first time. If your concept fails, your employees will
blame you, and may question your judgment and distrust your leadership.
If you are considering bringing in a coach, trainer or
motivational speaker ... ask yourself:
- What do you really want?
- What do your employees really want?
- What do your boss / shareholders really want?
- Can you clean up any mess you create?
What do you hope for?
If you present a coach, trainer, consultant or
motivational speaker to employees as a valued expert, your credibility
is on the line. You create
expectations ... and some people may be disappointed. Perhaps the expert
offers little practical content, just the latest buzz-words and some
theoretical abstractions. Or perhaps some of your employees feel manipulated, or
Read Dilbert cartoons for more about this problem. Do
your staff have Dilbert cartoons on their notice boards? Do you
want to be another "pointy-haired manager"? If you lose credibility -
immediately work to rebuild it. We offer solutions.
You may get into trouble if you arrange coaching
that does not reflect your organizational culture. For example, do
you REALLY want innovative and motivated employees? Does your company
REALLY want assertive and creative staff? Do your managers know how
to attract, cultivate and inspire such people? Many managers want
quiet, obedient, long-term employees.
Jack W. was a quiet computer programmer. His
boss arranged assertiveness coaching for him and told him to
attend it. Jack became not assertive but aggressive. His co-workers
complained that he had become "difficult to work with".
Further coaching did not undo the damage and Jack was fired.
Damage by Therapists .
Damage by Mentors
Assessment & Intervention
Following coaching, training or consulting, assess
the impact. Evaluate change in your employees behavior. Do their
new behaviors lead to profit or loss? While you can give space for
employees to learn ... you are responsible for company assets as
well as human assets.
- Is their new behavior
- Does their new
behavior encourage teamwork?
- Is their new behavior safe to themselves
- Does their new
behavior have acceptable ethical or legal consequences?
1 Is their new behavior effective - or problematic?
You are wise to evaluate and to intervene before anybody is hurt. You can't always
let people "learn from mistakes". Explain the potential consequences
of their behavior and suggest alternatives. If possible, let your employees
decide which alternative is best.
2 Does their new behavior encourage or damage teamwork?
You are wise to intervene if a team member is doing something that may cause
other team members to exclude him or her from the team. Is a team
member trying to take credit for a teams' work, or making other members to
do their own work, or generally disturbing other team members? You can suggest
alternatives and require appropriate teamwork behavior.
3 Are they using safe or unsafe solutions?
You are wise to intervene if employees are trying to solve problems, but their
solutions are unsafe or are not working. Arrange coaching that works.
4 Does their new behavior have positive or negative ethical
or legal consequences?
You are wise to intervene before someone does something that is illegal
or unethical. Explain why the behavior is a poor choice and suggest
alternatives. Let them decide which is best.
Do you want to be a successful coach? We
can coach you to add
systemic coaching to your skills.
- Show concrete results
- Demonstrate your coaching
- Offer experiences of coaching
- Offer proof that you can deliver
- Show that you understand needs
- Show that your goals are aligned with their lives
- Offer flexible, cost-effective and convenient steps
- Show where people are now, and where they can be
Do you want effective internet coaching
or training? Do you want to solve complex relationship problems? Do you want
to coach organizations to get results?
Online Coaching with Martyn