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Systemic Solutions Case History

Managing Families in Organizations

PROJECT: Increase Employee Harmony
CLIENT: Construction Company (155 employees)
CONSULTANT: Martyn Carruthers
BENEFITS: Accelerate corporate expansion

BACKGROUND: This company originated as a project between high-school friends. With excellent leadership and co-operation, this company became a leading construction organization, well positioned to become a primary provider over a large geographic region.

SITUATION: The director recruited employees mostly from friends and their families, and reported few communication difficulties in a productive workforce. The director knows most employees personally and the management team have worked together for about ten years. The company vision and values reflect family values.

The director wanted to accelerate corporate goals by increasing workplace harmony; and to increase the managerial and sales competencies of his employees.

SYSTEMIC DIAGNOSIS: Company employees included four partial "families" (four groups of related people), including members of the director's family. The resulting corporate structure had some qualities and challenges of a small community.

GOAL DIAGNOSIS: The company could achieve it's next primary goal in five years at the current rate of growth; and in three years if the company regained its previous internal harmony and dynamism. Systemic planning exposed a need for a larger context for the company - the director had not defined a "vision" beyond the company's primary goal. Systemic goalwork identified an appropriate corporate vision and the key components of each step.

SOLUTION: Systemic Coaching with the director provided a vision in which the company expanded to become a stable multinational organization. This vision required productive workplace harmony - which required quality working relationships between the director, his managers and key employees.

The director created a plan for increasing team productivity; and a logical sequence of discussions with key employees. Systemic Coaching prepared the director to dissolve and change ineffective relationship patterns:

  • Two "difficult" managers were related to the director's female executive assistant. Having been high-school friends, the director and executive assistant sometimes communicated unprofessionally. (This was alienating these two managers.)
  • The director's mother and her partner were treated as "privileged employees". (The director clarified and neutralized this situation.)
  • A manager sometimes seemed to withhold important information. (This manager avoided using "negative" comments, and habitually phrased all comments positively.)

Practical and effective methods for increasing sales were also found. The director plans to provide regular systemic coaching for his managers and training for his employees.

NOTES: Following systemic diagnosis, solutions often appear obvious. One type of transference is to communicate as if both people were younger. Such communications between a manager and an employee can produce confusion, especially in an organization built on family values.

In a similar dynamic to recurring trans-generational patterns in family systems, relationships at work are unconsciously copied and adopted by new staff - whether desirable or problematic. Organizational performance is dependent on relationship management. Systemic Solutions accelerates both relationship management and performance.

Case History 1: Mentorship in Upper Management

Case History 3:Manage Conflict in Organizations

Case History 4: Entrepreneurial Management in a Bank

Systemic Coach Training

Plagiarism is theft © Martyn Carruthers February 2003-2015

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Have You Suffered Enough?

 Where are you now? Understand your emotions, fixations and enmeshments
What do you hope for? Know your goals and stop sabotaging yourself
Do you feel resourceful? Learn to develop your inner resources
Do emotions block you? Relationship problems and mentor damage
Do your beliefs limit you? Change limiting beliefs and end dependence
Do you feel connected? Resolve identity issues to recover lost resources
Is your partner happy? Build healthy partnership (or separate peacefully)
Are your children healthy? Happy parents better manage family problems
Do you want team success? Team leaders and their teams develop together
Do you have complex goals? Specialty coaching, counseling & therapy

Plagiarism is theft. Copyright © Martyn Carruthers 1996-2018  All rights reserved. Soulwork Systemic Coaching was primarily developed by Martyn Carruthers to help people solve emotional problems and relationship conflicts to achieve their goals. These concepts and strategies are for general knowledge only. Consult a physician about medical conditions and before changing medical treatment. Don't steal intellectual property ... get permission to post, publish or teach Martyn's work - email