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Systemic Solutions Case History (4)

Entrepreneurial Management in a Bank

PROJECT: Redefine Human Resources Center
CLIENT: National Bank (Central Europe - 2400 employees)
CONSULTANT: Martyn Carruthers
BENEFITS: Increase effectiveness of human resources management

BACKGROUND: The bank was founded in the 1920's, and survived many major economic changes. At the end of the socialist period, it was sold to a banking conglomerate. The existing Human Resource (HR) department was perceived by the new management as an overly expensive luxury.

SITUATION: Human Resources staff were concerned that they may be split up and that they would lose their resource center and support staff, which they considered essential for effective HR work.

SYSTEMIC DIAGNOSIS: The Human Resources group described a "level 4" organizational structure (using terminology inspired by Dr Clare Graves), with little delegation of power. However, most bank customers are "level 5" entrepreneurs, while the HR staff had bonded as a "level 6" team (see article: Soulwork & Identity). People who prefer a level 6 organizational structure will predictably prefer certain types of motivation, success, values, management, etc; and have predictable conflicts with people who prefer level 4 and level 5 structures. A summary:

Level 4 - stability and security; management by established authority
Level 5 - material success; management by proven performers
Level 6 - quality of life; management by consensus decisions

GOAL DIAGNOSIS: The HR staff wanted to continue working together. Goal diagnosis exposed an immediate requirement for the group to apply their problem-solving skills to provide a service to bank management. Failure or delays in doing so would likely result in the HR department being disbanded (which is particularly painful for a level 6 organization for whom quality interpersonal working relationships are often more important than the department's objectives).

SOLUTION: Systemic analysis helped the HR staff focus on how to demonstrate to the new bank management that a central HR department is more valuable and effective than if separated into small HR groups. Strategic planning lead to a vision of the HR team as stable resource of "problem solvers" that could work throughout the bank from their existing central location and resource base.

The first step required that the team members commence discussions with upper management to identify the managers problems and potential solutions. The second step was to create proactive relationships between the HR staff and the individual managers and the third step was to optimize, align and integrate the HR support processes.

The redefined HR structure allowed additional human resources initiatives. Methods for providing quality services to management were identified. The HR team plans to further utilize systemic coaching.

NOTES: Following systemic diagnosis, solutions often appear obvious. The HR team had felt torn between supporting bank staff (level 4), bank customers (level 5) and their "quality circle" (level 6). Their time and energy could be better utilized in providing tailored solution-focused systemic solutions.

Both performance and productivity requires clear goals. Systemic Solutions offers strategic planning and relationship management for individuals, partners, departments and organizations.

Case History 1: Mentorship in Upper Management

Case History 2: Manage Families in Organizations

  Case History 3:Manage Conflict in Organizations

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Have You Suffered Enough?

 Where are you now? Understand your emotions, fixations and enmeshments
What do you hope for? Know your goals and stop sabotaging yourself
Do you feel resourceful? Learn to develop your inner resources
Do emotions block you? Relationship problems and mentor damage
Do your beliefs limit you? Change limiting beliefs and end dependence
Do you feel connected? Resolve identity issues to recover lost resources
Is your partner happy? Build healthy partnership (or separate peacefully)
Are your children healthy? Happy parents better manage family problems
Do you want team success? Team leaders and their teams develop together
Do you have complex goals? Specialty coaching, counseling & therapy

Plagiarism is theft. Copyright © Martyn Carruthers 1996-2018  All rights reserved. Soulwork Systemic Coaching was primarily developed by Martyn Carruthers to help people solve emotional problems and relationship conflicts to achieve their goals. These concepts and strategies are for general knowledge only. Consult a physician about medical conditions and before changing medical treatment. Don't steal intellectual property ... get permission to post, publish or teach Martyn's work - email