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Corporate Coaching & Training

Relationship Management Training

The long-term success of any organization requires that employees have technical, organizational and relationship skills. To fulfill this need, you can recruit qualified professionals, or you can coach and train people in ways that reflect your organization's culture.

Coaching, Training and Culture

Organizational culture refers to the personality of your organization, which both guides and limits how employees communicate and work. Although organizational values and ethics may be communicated in mission statements, codes of conduct, web sites, office décor and employee titles; it is most profoundly communicated by employee attitude.

Organizational culture reflects the history, customers and management structure of an organization. Although industry information can help communicate your organization's strategy, opportunities and performance, these questions offer insight into your organizational culture:

  • Are organizational values aligned with local cultural values?
  • What are the consequences to employees who show initiative?
  • Are employees expected to be mobile?
  • Who can be trained?
  • Does training bring respect or alienation?
  • Do line employees generally trust management?
  • Do employees and managers communicate easily?
  • What must people do to be promoted?

Whether your organization is a military unit, an international bank or a small computer shop, if you violate or ignore cultural rules, you may alienate yourself from your peers and managers. To be effective, your efforts to improve employee and organizational efficiency must integrate cultural differences.

If you want to create and maintain a consistent corporate culture across many locations; if you want standard procedures, objectives and staff attitudes to apply to people in different areas, you have a major, yet essential, task.

Accelerated Learning & Expert Modeling

You can help create and maintain corporate culture by training and retaining staff. If you commit to employee development - your employees are more likely to commit to you. Quality in-house training and coaching can help you maximize cost-effectiveness, content quality and employee retention.

Systemic in-house coaching and training offers accelerated learning solutions for many skill gaps in both entry-level staff and older managers, while expert modeling can minimize the time for individuals who show high potential to acquire expertise.

In-House Coaching & Training

Coaching is a new profession. Success, relationship and team coaching is little known in most of the world. The word coaching is difficult to translate into many languages, while avoiding the words for counseling, consulting and therapy.

Although a single coaching and training company may not satisfy every need, in-house training offers many benefits. Cost-effective in-house skill training can be integrated into daily work, and a training program may immediately improve bottom line profits - sales training, stress management and communication for example - and can expand to fill other organizational and management needs.

Employee orientation and follow-up training can reinforce corporate culture, policies and objectives while contributing to operational efficiency. However, few smaller and mid-size organizations can create a dedicated in-house training program.

Finding Good Trainers

One challenge is a scarcity of good local trainers. A potential trainer with business experience can earn far more as a manager than as a trainer; and inexperienced trainers are often ineffective. Although many qualified managers would make good trainers, they are too busy. Most organizations avoid to relegating their most competent managers as full-time trainers. Instead, they often hire young university graduates as instructors, and hope that these inexperienced instructors somehow develop into experienced trainers without messing up their employees.

After finding competent trainers, a company needs a curriculum and training materials tailored to its needs. Although some trainers may be excellent program developers, most trainers use materials supplied by third-party providers - usually book stores.

Training materials that do not reflect your corporate culture and organizational needs may negate the benefits of local training. Many commercial training aids in Polish, Mandarin, Hindi, etc, are translations of outdated English manuals, with limited relevance, quality and cultural applicability.

The best in-house training programs generally rely on experienced expert trainers, who create customized training packages, and who mentor local trainers as assistants.

Local Outsourcing

Most training companies offer basic staff development, language instruction and clerical training. Local training companies can be a resource for teaching core skills and are useful for smaller companies that cannot maintain training departments.

It may be difficult to find training companies that provide qualified trainers who can teach in the local language, with culturally specific training aids. Outside large cities this may be impossible. (Training companies also have trouble finding and keeping competent trainers.)

Overseas Training

While local training programs can be effective, overseas work and study programs help develop high-potential staff. In addition to the benefits of education and cultural understanding, foreign training often brings status, which can boost a manager's effectiveness.

Although overseas training can be transformative, transformed individuals may leave the organization.

Combine Strategies

Training strategies require an intimate knowledge of goals and resources. Some questions we ask to help identify training goals and management resources are:

  1. What is the organization's size and overall objectives?
  2. What are the attrition rates amongst professionals?
  3. What are the performance objectives for each workgroup?
  4. What will likely happen if each workgroup is not trained?
  5. What are the essential missing competencies?
  6. What curricula and training aids are required?

Successful organizations often combine development options to maximize the number of staff trained, cost-effectiveness, quality of content, and employee retention. In-house and locally provided training are presently the most popular options for staff development.

Local training companies often provide low-cost and ready-made solutions. In-house training is often the most cost-effective way to reach the broadest number of staff. Many organizations combine outsourcing with in-house training, and organizational coaching is slowly becoming mainstream.

Soulwork Systemic Solutions are available in English, Bosnian, Bulgarian, Croatian, Czech, French, German, Hungarian, Italian, Macedonian, Polish, Russian, Serbian, Slovak, Slovene and Ukrainian. We can train people from all countries and cultures.

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Soulwork Coaching ... Soulwork Coach Training

With systemic coach training you can coach people to gain clarity, success and good relationships. Help people find success and build quality relationships. You can help people fulfill their dreams.


Systemic Coach Training

Soulwork 1 Evaluate and clarify relationship systems & entanglements
Soulwork 2 Define goals, dissolve objections and plan for success
Soulwork 3 End self-criticism & inner conflict to recover integrity
Soulwork 4 Recover identity loss and missing qualities, expertise and skills
Soulwork 5 Dissolve relationship bonds to create healthy relationships
Soulwork 6 Dissolve emotional trauma and rebuild motivation
Soulwork 7 End mentor damage & find inspirational mentorship
Soulwork 8 Coach couples and partners simultaneously
Soulwork 9 Coach teams and team leaders simultaneously
Soulwork 10 Coach whole families simultaneously

Copyright © Martyn Carruthers 2002, 2005 All rights reserved

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Have You Suffered Enough?

 Where are you now? Understand your emotions, fixations and enmeshments
What do you hope for? Know your goals and stop sabotaging yourself
Do you feel resourceful? Learn to develop your inner resources
Do emotions block you? Relationship problems and mentor damage
Do your beliefs limit you? Change limiting beliefs and end dependence
Do you feel connected? Resolve identity issues to recover lost resources
Is your partner happy? Build healthy partnership (or separate peacefully)
Are your children healthy? Happy parents better manage family problems
Do you want team success? Team leaders and their teams develop together
Do you have complex goals? Specialty coaching, counseling & therapy

Plagiarism is theft. Copyright © Martyn Carruthers 1996-2018  All rights reserved. Soulwork Systemic Coaching was primarily developed by Martyn Carruthers to help people solve emotional problems and relationship conflicts to achieve their goals. These concepts and strategies are for general knowledge only. Consult a physician about medical conditions and before changing medical treatment. Don't steal intellectual property ... get permission to post, publish or teach Martyn's work - email