Conflict management is, or should be,
a core managerial competency.
Arrogant solutions or ignoring conflicts may encourage disputes that can
damage and destroy organizations.
Confrontations and harassment lower performance and
productivity - and can be expensive.
Conflict management involves analysis, diagnosis,
intervention, resolution and prevention - and the best conflict management is
prevention. Good executives, managers and supervisors consistently apply
these in their everyday organizational situations, with a defined corporate
culture, to ensure quality, productivity and performance.
Categories of conflict:
Things: land, resources, equipment, tools, machines, locations, decor|
habits, body movements, activities, communication styles|
Beliefs: definitions, predictions, assessments|
preferences, evaluations, comparisons, hierarchies|
Identity: personalities, identifications,
traditions, gods, communities, cultures|
Systemic Solutions analyzes these dimensions to
diagnose the real sources of conflict. The real sources of conflict are
rarely as obvious as the manifestations: fights, harassment cases and union
conflicts. We offer you intervention and resolution...
Needs assessment: Interviews with stakeholders and selected
Conflict Analysis Surveys; Finding origins|
Prognosis: Consequences of action; Consequences of inaction|
Intervention: Models of conflict; Problem solving; Appropriate
Resolution: Quick fixes; Arbitration; Mediation;
Change strategies; Teamwork;
Partnering; Joint agreements;|
Conflict implies both motivation and desire for change.
Unresolved conflicts cause chaos, whether between individuals or groups.
Worse, if hidden or repressed, conflicts will likely become stronger and
Long-term conflict resolution focuses the motivation and
harnesses the desire for change. Effective management can create
integration opportunities that enlist both sides of a conflict. A "third
goal" can be created to combine the values or qualities of both sides of a
conflict ... with management's organizational objectives.
You have mail
|To: Owners, Directors, CEOs, Vice-Presidents,
Executives & Managers
From: Martyn Carruthers, Founder, Systemic Solutions
Title: Benefits of managing workplace conflict
Do you need a neutral external consultant
to create a conflict management program, or do you wish to solve a current
crisis? Explore the benefits of Systemic Solutions...
- REDUCE your headaches by dealing with difficult employees
- INCREASE employee participation and performance
- ADVANCE your organizational objectives
- DEVELOP your potential and that of your staff
- BOOST your income and the incomes of your performers
- ENJOY your work in cost-effective, profitable productivity