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Interview with Martyn
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Managing Organizational Conflict

Martyn Carruthers

Conflict management is, or should be, a core managerial competency. Arrogant solutions or ignoring conflicts may encourage disputes that can damage and destroy organizations. Confrontations and harassment lower performance and productivity - and can be expensive.

Conflict management involves analysis, diagnosis, intervention, resolution and prevention - and the best conflict management is prevention. Good executives, managers and supervisors consistently apply these in their everyday organizational situations, with a defined corporate culture, to ensure quality, productivity and performance.

Categories of conflict:
bullet Things: land, resources, equipment, tools, machines, locations, decor
bullet Behaviors: habits, body movements, activities, communication styles
bullet Beliefs: definitions, predictions, assessments
bullet Values: preferences, evaluations, comparisons, hierarchies
bullet Identity: personalities, identifications, leaders, transferences
bullet Trans-personal: relationships, traditions, gods, communities, cultures

Systemic Solutions analyzes these dimensions to diagnose the real sources of conflict. The real sources of conflict are rarely as obvious as the manifestations: fights, harassment cases and union conflicts. We offer you intervention and resolution...

Conflict Management:
bullet Needs assessment: Interviews with stakeholders and selected third parties
bullet Analysis: Conflict Analysis Surveys; Finding origins
bullet Prognosis: Consequences of action; Consequences of inaction
bullet Intervention: Models of conflict; Problem solving; Appropriate behavior
bullet Resolution: Quick fixes; Arbitration; Mediation; Upper management involvement
bullet Prevention: Change strategies; Teamwork; Partnering; Joint agreements;
Internal consulting; Consensus building

Conflict implies both motivation and desire for change. Unresolved conflicts cause chaos, whether between individuals or groups. Worse, if hidden or repressed, conflicts will likely become stronger and more damaging.

Long-term conflict resolution focuses the motivation and harnesses the desire for change. Effective management can create integration opportunities that enlist both sides of a conflict. A "third goal" can be created to combine the values or qualities of both sides of a conflict ... with management's organizational objectives.

You have mail
To:     Owners, Directors, CEOs, Vice-Presidents, Executives & Managers
From: Martyn Carruthers, Founder, Systemic Solutions
Title:  Benefits of managing workplace conflict

Do you need a neutral external consultant to create a conflict management program, or do you wish to solve a current crisis? Explore the benefits of Systemic Solutions...

  • REDUCE your headaches by dealing with difficult employees
  • INCREASE employee participation and performance
  • ADVANCE your organizational objectives
  • DEVELOP your potential and that of your staff
  • BOOST your income and the incomes of your performers
  • ENJOY your work in cost-effective, profitable productivity

If you like our work, please link to us. If you know someone who might benefit,
please mention or

For online help, email us at:

Soulwork systemic coaching in America & Hawaii


Soulwork systemic coaching in England, Wales & Scotland

Soulwork systemic coaching in Croatia & Serbia

Soulwork systemic coaching in Poland



Have You Suffered Enough?

 Where are you now? Understand your emotions, fixations and enmeshments
What do you hope for? Know your goals and stop sabotaging yourself
Do you feel resourceful? Learn to develop your inner resources
Do emotions block you? Relationship problems and mentor damage
Do your beliefs limit you? Change limiting beliefs and end dependence
Do you feel connected? Resolve identity issues to recover lost resources
Is your partner happy? Build healthy partnership (or separate peacefully)
Are your children healthy? Happy parents better manage family problems
Do you want team success? Team leaders and their teams develop together
Do you have complex goals? Specialty coaching, counseling & therapy

Plagiarism is theft. Copyright © Martyn Carruthers 1996-2018  All rights reserved. Soulwork Systemic Coaching was primarily developed by Martyn Carruthers to help people solve emotional problems and relationship conflicts to achieve their goals. These concepts and strategies are for general knowledge only. Consult a physician about medical conditions and before changing medical treatment. Don't steal intellectual property ... get permission to post, publish or teach Martyn's work - email