Soulwork Home Page

Check your spelling

Soulwork Online Help

Soulwork Humor: Funny stories


Soulwork Systemic Coaching: Summary

Soulwork Coach Training

Soulwork FAQ Questions & Answers


Emotional Issues
Anger & Rage

Eating Problems
Emotional Maturity
Grief & Loss
Inner Child

Pain Control
Stress Relief

Toxic Beliefs
Trauma & Stress
Weight Loss


Relationship Problems

Dissolve Conflicts
Emotional Blackmail

Enjoy Partnership
Evaluate Partners
Long-Distance Love
Love & Hate

Past Partners
Sexual Issues
Soul Mates


Family Challenges

Brothers & Sisters
Divorce & Children
Emotional Incest
Family Meetings
Family Secrets

Fathers & Daughters
Fathers & Sons
Learning Disorders
Mothers & Daughters
Mothers & Sons

Parental Alienation


Life Lessons
Bad Habits
Being Alone
Children's Challenges
Observing Feelings

Patterns in Love
Personal Growth
Quantum Leap
Self Esteem
Self Improvement
Self Intimacy
Stress & Relaxing
Therapist and Clients


Chaos Coaching

Inner Conflict
Expert Modeling
Learning Disorders

Sexual Abuse
Soul of Soulwork
Systemic Management
Therapist Abuse
Training Abuse



Interview with Martyn
Fee, Cost, Price

eXTReMe Tracker

Refugee Management

Systemic Solutions with Martyn Carruthers

As you read this - right now - about 20 million people are forcibly displaced from their homes; displaced by wars, famine, government agencies and corporate projects. About 7 million are in Southwest Asia (mostly Iran and Pakistan), North Africa and the Middle East; another 5 million in sub-Saharan Africa; 5 million in Europe and North America (1 million in the USA); a million more in Latin America and the Caribbean; and another million in the remaining countries of Asia, and in Oceania. (Encarta 2003) These are ordinary people, much like you or I, worrying about their families. See Hope for Orphans

As you read this, these families live in tents, ramshackle communities and hastily constructed shacks. People with university degrees or professional experience may be forbidden to seek work. They live with limited food and little clean water, and with restricted contact with the outside world. Their conditions may resemble concentration camps more than displaced communities.

Imagine that you suddenly find yourself without a home, without property and without rights. You cannot leave the camp, or find work. You are trapped in a dull, hopeless existence. Your nutrition may be poor and your ability to think clearly is diminished. You may have watched children die, you may have encouraged children to collect garbage and you may have stolen from other refugees - that your family might survive.

As human rights are ignored; as wars and terrorism continue; as food, oil and other resources diminish; the large-scale movement of refugees is likely to increase ... especially in those countries least able to provide for their people. (And, unless we change, our entire planet may become a refugee camp).

Although displaced people highlight the failure of governments to provide peace and prosperity, they also offer ordinary people the possibility to provide an extra-ordinary service. We can support these people during crises and later help them integrate into communities.

What can you do?

We help people plan and realize their lives with responsibility and integrity.

Refugee and evacuee management involves many cultural, economic, political and religious factors. A crisis may be acute (natural or national disasters), chronic (housing shortage, mental ill-health or unemployment) or forever (large construction projects or government programs). All result in displaced people who urgently need food, shelter and medical aid - as a first step towards resettlement.

Some refugee management models are based on Charles Darwin's (1809-1882) theories of natural selection and on Robert Malthus' (1766-1834) theories of social evolution. Malthus argued that if population growth outstrips food production, poverty and suffering are inevitable. This leads people to encourage "the survival of the richest" by ignoring or punishing victims.

Other approaches to refugees and forced evacuees focus on how their needs are understood and measured – on their abilities and assets, and how they can contribute to their own survival and development. Refugees can be encouraged to develop their own life strategies, whether they were forcibly displaced by dams and agricultural projects or by war and persecution.

Relief agencies can provide incredible resources to those refugees fortunate enough to receive these benefits. However relief workers may impose their definitions of peace and order or good behavior on distressed people. Untrained relief workers risk communicating ethnocentric cultural superiority.

Although refugees need resources, and relief agencies can provide resources, refugees may at best tolerate relief workers who are well-meaning but incomprehensible. To be effective, relief workers need insight into the dynamics of refugee management and quality cross-cultural communication skills.

Refugee Management

Phase Actions
1. Respond appropriately to current crisis Assess situation, provide triage, food and medical aid, reassurance and hope
2. Define goals and evaluate resources Make basic decisions and negotiate resources
3. Assign refugee shelter & transport Evacuate people to safe shelter / food / medical aid
4. Cultural, economic and religious conflicts Prioritize and help resolve community conflicts
5. Dissolve trauma Provide culture-appropriate treatment for trauma & post traumatic stress (PTSD)
6. Coaching, training and mentorship Provide skills and train community leaders
7. Repatriate, integrate and resettle Transport / damage control / re-build communities

1. Crisis

A critical factor in refugee management is the return-home time (the likely time in which evacuees or refugees can return safely to their communities). Examples of a short return-home time are the 1984 evacuation of Bhopal following the Union Carbide industrial accident; and the forced rejection of Burmese refugees from Bangladesh in 1991. An example of a long return-home time is the Israeli occupation of Palestine in 1967 - even after 35 years, about eight million evicted Palestinian people remain refugees. An example of extended return-home time might be the Jewish Diaspora, starting about 2500 years ago.

Some people never return home. They die, or they are assimilated into dominant cultures, sometimes as menial workers or second-class citizens. This happens to many aboriginal peoples. The proud Berbers, for example, survived independently for at least 2000 years, and are now associated with the sale of newspapers on the streets of Mediterranean Africa.

The types of crisis which cause the forcible relocation of communities are varied:

  1. Wars, riots and terrorism
  2. Industrial and nuclear accidents
  3. Famines and droughts
  4. Plagues and epidemics
  5. Storms, floods, tidal waves and tsunami
  6. Avalanches, earthquakes and volcanic eruptions
  7. Hurricanes, cyclones and tornados
  8. Major construction projects
  9. Government programs (genocide, ethnic cleansing)
  10. Unemployment, depleted natural resources, climatic changes

Each crisis may require different resources. The best preparation is contingency planning. Appropriate planning may include stockpiling emergency reserves, training disaster control, relief agency and community leaders in decision making during emergencies, and emergency exercises.

2. Resource Management

It is sometimes politically expedient or fashionable to offer charitable assistance to refugees. But not all donated assistance reaches distressed people. In a country in crisis, donated resources may provide immense political power and immediate wealth. In some regions, officials demand large bribes or "special taxes" to allow relief supplies to be delivered. Sometimes local warlords confiscate all emergency resources (e.g. Somalia 1990-2).

Hence donors may hire or designate powerful, trusted agencies to ensure that supplies are delivered. (In Somalia, the US army tried to fulfill this role - with only partial success). The designated agency is accountable to the donors.

The distribution of relief goods usually requires difficult decisions about who receives how much. Should limited resources be given to people who may die soon - or to the strongest? How many people are still struggling to reach the distribution center? Unless an accepted distribution system is put in place, refugees will challenge and test whatever decisions are made.

Volunteer helpers can be a blessing when they bring needed expertise to crisis situations - or they can consume vital supplies without providing value. Trained medical and emergency workers are most likely to be highly valued if they can speak the local language and can empathize with local values.

Volunteers without emergency skills can provide a wonderful service to refugee immigrants. (See Mentorship below)

Research shows that to be meaningful to refugee populations, participation must address their political and legal rights as well as their socio-economic needs. Participation may only be welcomed when it contributes to the authority's own agenda. For example, when refugees in a Uganda settlement (Kiryandongo) wanted to offer refuge and support to friends in another refugee settlement, which was attacked by Ugandan rebels, they were bluntly told by the Uganda government that they were not permitted to do so. (Tania Kaiser, Department of Development Studies, London)

3. Refugee Management

Important factors when managing displaced people are:

  1. The numbers of men, women and children
  2. Their physical condition and mental health
  3. Their languages, dialects and history
  4. Their economic background and skills
  5. Their cultural background and religions
  6. Their expectations of government and political affiliations
  7. Local economic and political constraints
  8. Local terrain, climate and season
  9. Local infrastructure: buildings, electricity, water, bridges, roads and transport

Refugee camps
Short term refugee or evacuee camps often use sheltered locations, for example sport stadiums. Longer term camps may be chaotic - or may be based on model villages. Relief agencies can assist and empower displaced people to select community representatives to make communal decisions; both as a basic human right and to protect refugees from both internal and external domination.

Photo: Rwanda Refugee Camp

Dark Side
Life in an unplanned refugee camp can challenge physical and mental resources. Some camps are organized like penal colonies, with all aspects of life regulated. Refugees may be blamed for all problems arising in these camps; and refugees deemed "problematic" may be forcibly returned to hostile conditions. When refugees provide forced labor, the differences between refugee camps and concentration camps may become blurred.

In 1991-1992, about 250 000 Rohingya Muslims sought refuge in Bangladesh from the Burmese army. The majority were forcibly returned to Burma. Around 20,000 refugees remain in Bangladeshi refugee camps. The United Nations provide dry food, clothes and cooking fuel, although refugees do not consider these resources to be adequate. People live in congested spaces with limited water. About 60% of children and 50% of adults are reported to have malnutrition. Refugees are not allowed to seek work or any other activity outside the camps. All education was forbidden for four years. Since 1996, schooling is allowed in some camps. The refugees provide reluctant forced labor. (Choudhury R. Abrar, University of Dhaka)

An example of an alternative approach to refugee management is Guinea’s policy towards refugees from Liberia and Sierra Leone. Refugees were allowed to settle in villages and were given access to existing welfare services, which were reinforced by international relief. This approach was beneficial for both local and refugee populations and cost a fraction of refugee camps – an estimated US$4 per refugee per year compared with US$50 per year for camp-based medical programs. (S Gainsbury, University of Sussex)

4. Conflicts

Conflicts can be predicted - both between refugees and between refugees and other communities - which include communities called banks, merchants, corporations or government agencies. Appropriate training can prepare community leaders and relief agencies to assist in their resolution.

  • People under stress are likely to be exploited (e.g. the slave trade and the migration of Texas and Oklahoma farmers to California in 1935-6).
  • Governments and corporations may try to eradicate traditional values (E.g. the historic treatment of all native American Indians, native Alaskans and native Hawaiians)
  • Displaced people may not consider economic rationality and oppose marketing efforts. (E.g. many Middle Eastern refugees despise Western consumer values)
  • Superior agriculture and technology may be inappropriate for local landscape and climate. Refugee farmers may be coerced to borrow to buy seed, fertilizers and pesticides, but the marginal production increase may only pay for more seeds, fertilizers, & pesticides.

Other conflicts include left-brain - right-brain conflicts (logical decisions versus intuitive/emotional decisions) and men / women conflicts (differing values may be more fundamental than cultural values).

5. Trauma

Trauma refers to the consequences of physical harm, alienation, witnessing horrible events and losing family and/or possessions. People may express inner trauma as "outer rage"; and internal chaos fuels external chaos. If economic wealth masks spiritual poverty, a lack of wealth may expose deep insecurity. By contrast, people who find inner peace better tolerate and survive suffering and the threat of death. Solutions for trauma require empathy, care and patience. (Read Viktor Frankl).

  •  Consequences of injury, disease and malnutrition
  •  Post Traumatic Stress Disorders (PTSD)
  •  Insecurity about basic survival needs
  •  Loss of freedom and human rights
  •  Being unrecognized and unappreciated

6. Refugee Coaching and Mentorship

As a crisis fades, displaced people return to their homes, build new communities or relocate. Professionals and volunteers, with varied training and experience, can provide enormous assistance. The best mentors are often people who have been refugees themselves, especially if they have additional training in coaching and mentorship.

Many countries accept refugees, and many of these people will need coaching and training - in languages, in community procedures, in new skills and in finding work. Coaches and mentors can assist and solve many problems. The simpler coaching skills, suitable for many volunteers, are:

  • being a friendly contact person
  • finding appropriate information
  • observing behavior and offering feedback
  • providing consultation
  • finding reference materials
  • motivating, stimulating and inspiring
  • promoting the newcomer
  • opening new perspectives

More complex coaching skills can be offered by trained coaches:

  • assess their life situations in preparation for and during major change
  • untangle chaotic relationships (including relationships with dead people)
  • deal with "survivor guilt", other unpleasant feelings and inner conflicts
  • define and plan their realistic congruent goals
  • resolve existential identity issues
  • identify and change toxic beliefs (and relationships that require toxic beliefs)
  • identify and dissolve emotional trauma
  • identify and improve their expert strategies
  • identify and disconnect from toxic role models
  • find and use inspirational mentors for important goals

These skills are taught, practiced and integrated during training in Systemic Coaching.

7. Resettlement

Home visits, and offices that are open at fixed times, can be run by volunteers to assist many refugees. The volunteer staff can solve simple problems and refer more complex issues to trained people.

A one year integration program can include three phases. A) intense coaching for the first three months, B) six months of less intense coaching, and C) three months that encourage self-sufficiency. This period may be expanded or contracted to suit individuals.

Resettlement staff can ensure that refugees receive housing, furnishings, food, clothing, transportation, medical aid and employment. They help ensure that isolated refugees are contacted and that people showing signs of medical, psycho-social or psychiatric problems are referred to appropriate agencies. They can also help protect refugees from unscrupulous vendors - who cause many naive refugees to become poorer then when they started.

They can refer more complex issues to trained staff. Complex issues include finding durable solutions for unaccompanied children, child soldiers, people with disabilities, education, child and adolescent health, exploitation and abuse.

After a year or so, refugees can receive professional consultation, and receive added direction, motivation and inspiration; with the option of maintaining a more casual relationship with the coaching staff - and perhaps training to become refugee coaches themselves.

Plagiarism is theft. Copyright © Martyn Carruthers 2002, 2009 All rights reserved

Emergency Preparedness . Contingency Planning . Systemic Resources

Emergency & Crisis Coaching

Martyn Carruthers served on Royal Navy nuclear submarines during the Cold War. He was health physics and safety officer at English and Canadian nuclear power stations, and Radiation Protection Officer for the Canadian government, where he worked with Public Health and Emergency Measures organizations. Martyn founded Systemic Solutions, a complete system of coaching and mentorship.

If you like our work, please link to us. If you know someone who might benefit,
please mention or

For online help, email us at:

Soulwork systemic coaching in America & Hawaii


Soulwork systemic coaching in England, Wales & Scotland

Soulwork systemic coaching in Croatia & Serbia

Soulwork systemic coaching in Poland



Have You Suffered Enough?

 Where are you now? Understand your emotions, fixations and enmeshments
What do you hope for? Know your goals and stop sabotaging yourself
Do you feel resourceful? Learn to develop your inner resources
Do emotions block you? Relationship problems and mentor damage
Do your beliefs limit you? Change limiting beliefs and end dependence
Do you feel connected? Resolve identity issues to recover lost resources
Is your partner happy? Build healthy partnership (or separate peacefully)
Are your children healthy? Happy parents better manage family problems
Do you want team success? Team leaders and their teams develop together
Do you have complex goals? Specialty coaching, counseling & therapy

Plagiarism is theft. Copyright © Martyn Carruthers 1996-2018  All rights reserved. Soulwork Systemic Coaching was primarily developed by Martyn Carruthers to help people solve emotional problems and relationship conflicts to achieve their goals. These concepts and strategies are for general knowledge only. Consult a physician about medical conditions and before changing medical treatment. Don't steal intellectual property ... get permission to post, publish or teach Martyn's work - email