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Conflict Resolution

Relationship Coaching ... Systemic Coach Training

Are you entangled in difficult relationships or painful emotions? Do you suffer from old trauma? Do you suffer from your parents' drama, your partner's demands, your boss's moods? Soulwork Systemic Solutions can help you untangle your life ... and you can help other people reclaim their freedom.

Do you KNOW what you want?

Systemic Diagnosis is part of Soulwork Systemic Coaching. It helps coaches recognize underlying life patterns. It includes Goal Diagnosis, Relationship Diagnosis, evaluating history and nonverbal congruence, to provide the information that a coach needs for effective life or corporate coaching.

Goal Diagnosis

Goal diagnosis includes recognizing and responding appropriately to:

  1. Well formed goal statements (outcomes)
  2. Philosophy
  3. Goal statements that lack goals
  4. Goal statements accompanied by non-verbal signals
  5. Goal statements lacking grammatical structure
  6. Goal statements with negative grammar and negations
  7. Goal statements with multiple goals (including double binds)
  8. Goal statements with abstractions
  9. Goal statements lacking times for completion (deadlines)

Basic Goal Diagnosis Examples

Goal Examples
Well formed outcome I want (well defined ) X at (exact) time Y
Philosophy I need ... Someone in my position should have ...
No goals I don't know what I want ... I can't decide
Non-verbal objection I want X right now (shaking head from side to side)
Poor grammar I want ... good feelings ... my partner ... somehow ...
Negations I don't want to feel bad ... my boss is never nice to me
Multiple goals I want A and B and C so that D and E and then F and G
Abstract goals I want to always feel good ... all the time ... everywhere
No deadline I want it now ... sometime soon ... before I die

Goal diagnosis researches "What does this person really want?" One basis is responding to clients who want multiple goals ... conflicts. The NLP meta model is inadequate for this task.

Double Binds refer to paradoxical interpersonal communication. Double Bind statements contain contradictions. If the addressed person cannot withdraw from the situation, that person cannot decide which message is real and (if young) may develop pathologies. (Krippendorf)

Double binds may be verbal (e.g. a teacher says to a student "I will punish you to improve your education!") or non-verbal (e.g. a manager says to an employee "I know that even you can complete this task today!" while curling his upper lip and shaking his head from side to side). If the addressed person does not dissolve the double bind, relationship chaos can result.

Double wishes refer to paradoxical communication. Double wish communications are poorly defined outcomes that contain contradictions. If the addressed person cannot decide which message is accurate, that person may withdraw from the relationship. Such people may be unable to fulfill their wishes, and miss opportunities for happiness.

Statements of desire (wishes) may have a similar structure to double-binds, if a stated goal has two objects and one verb, (e.g. "I want peace and happiness"). If the wishes are incompatible, attempts at fulfilling a double-wish must fail.

Simple examples of double wishes include:

Double Wish Possible Communication
I want X and Y

(E.g. I want to be married and happy)

I want two different things simultaneously

I cannot have X and Y simultaneously

I want someone to decide if I should X first or Y first

I want X so that Y

(E.g. I want to be married so that I can be happy)

I want Y and I believe that X is the only (or best) way to get Y

I want a resource (X) that makes having Y possible

I want person X to do Y

(E.g. I want my affair partner to marry me)

I want person X to do what I want. I also want Y.
Complex goals

(Perhaps the most common.)

E.g. I don't want A or B, to avoid C so that I can D and not E

A client's double wish may be evaluated by whether any verbal or non-verbal incongruence is simultaneous or sequential. A client may display conflict when changing wish polarity. Although a client may state a wish - the underlying goal is often at an existential or identity level, to discover "What is important to me?" or "What sort of person am I?".

The client may find two conflicting possibilities. A well-formed outcome becomes possible with the definition of a goal that fully incorporates the values of both sides of the conflict, or following an internal change of reference that rejects unwanted influences. (We refer to identity level influences as relationship bonds.)

(The "visual squash" as taught in neuro-linguistic programming (NLP) is often a poor choice for coaching clients to resolve conflict. This technique uses hypnotic language to "double bind" the issues in conflict. The result of this includes the re-emergence of the conflict (usually within three months) or the manifestation of the conflict as unpleasant emotions and psychosomatic disease).

The symptoms of a client with identity conflict should not be confused with the symptoms of a client who constantly changes wish contexts, rather than oscillating back and fore between two polarities. This may indicate Identification, in which a client "identifies" with another person, usually as a child.

Ecology is the Study of Congruence

Some double wishes may be dissolved conversationally. For example, a simultaneous verbal double wish (e.g. "I want X and Y") can often be dissolved by asking the client "Which do you want first? Do you want X first so that you can Y, or do you want Y first so that you can X?"

However - this question will not make sense to a person with an existential conflict. Such a person may answer "I want X so that I can Y but I want Y so that I can X", or "It's impossible".

Resolving double wishes can be complex. Sequential incongruence (e.g. A client says "I want X … no really I want Y …actually X is more important… well Y…") usually indicates that a client's conscious alternatives are only a part of, or indications of directions toward, what the client truly wants. A congruent outcome cannot be found by choosing amongst incongruent outcomes!

NLP practitioner training provides a set of questions (Meta Model) for challenging people to specify goals, and SMART goals (from One Minute Manager by Keith Blanchard) for recognizing a "well-formed outcome" (WFO). Systemic Coach Training includes a complete analysis of goal well-formedness.

The NLP presupposition that "Ecology is the study of consequences" implies that ecology can only be determined AFTER an intervention. A Soulwork axiom is that Ecology is the study of congruence.

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NLP & Conflict Resolution

I attended NLP Trainer trainings with Marilyn Atkinson's Erickson Institute, with Tad James' Advanced Neurodynamics, with Wyatt Woodsmall's Advanced Behavioral Modeling and with Steve and Connirae Andreas' NLP Comprehensive. The techniques taught for Integrating Conflicts were similar ...

Visual Squash

A NLP "visual squash" technique is often used when coaching a client to resolve an internal behavioral conflict in which two parts (also called ego-states, complexes, partial personalities or entities) communicate simultaneously about proposed behavior (both "parts" want the same goal and fight about HOW to get it). A "visual squash" can resolve a two part conflict - if the coach's calibration and diagnosis are accurate.

If a client has more than two parts involved in a conflict, a "visual squash" may lead to unpleasant emotions and somatic disease. If a client sequentially oscillates between two goals, this may indicate a conflict of values or identity. Such conflicts normally seem to have three, five or seven "parts" with many levels of abstraction. About 20%-25% of Americans and Europeans (based on my trainings) seem to present this pattern of sequential incongruence.

[ Transcript - Resolve Complex Conflict ]

A person identifying with one polarity may be amnesic of decisions or actions made when identifying with the other polarity. This may indicate multiple personality syndrome and is commonly called split personality. In lesser cases, a person identifying with one polarity may remember but deny decisions or promises that were made while the person was identifying with the other polarity.

A client's presenting issue may be an inability to make decisions, in which multiple goals are incompatible with each other. (An advantage of complex conflict is that the client can multi-track or manage many projects simultaneously. A disadvantage is that such clients may create conflicts that reflect the client's chaotic internal mindscape. Extreme examples might be clients with gorge - starve (binging) cycles. [See Eating Disorders ]

Many clients want conflicting goals. For example, a client may want a long-term stable job AND want a series of interesting challenges with many companies. A NLP visual squash parts integration might motivate the client to find or create a position as a corporate troubleshooter, for example, in which both partial personalities are satisfied.

Following NLP "visual squash", many clients will re-create their conflict, sometimes in a different context, in which the conflicting desires have been elevated to conflicting obsessions. A client may also create a physical or emotional disease to sabotage the fulfillment of an incongruent goal.

Hence my concerns about NLP "visual squash" type techniques (and other dissociative NLP submodality and timeline techniques).

We teach complete resolutions for complex conflict and identity loss during Soulwork coach training.

Relationship Coaching ... Systemic Coach Training

Do you want relationship coaching or systemic coach training? Do you want to coach people to resolve emotional and relationship challenges?

About Martyn Carruthers:
Although I qualified as a NLP trainer many times, I stepped back from NLP in 1994 when I realized that I could not fulfill the claims made by NLP trainers using the techniques taught during NLP training. Teresa Mocna and I have since researched and integrated many skills that I lacked then, particularly concerning goalwork, ecology, systemic changework and relationship management, and we have abandoned NLP techniques that offer only short-term resolution (most of them) or that may hurt people.

Teresa and I now offer complete packages for personal development and systemic coaching of individuals, partners, teams and families, called Soulwork Systemic Solutions.

Copyright © Martyn Carruthers 2002, 2006 All rights reserved.


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