1. SYSTEMIC MANAGEMENT IN INTERNATIONAL ENVIRONMENT for Managers

International organizational goals and local expectations. Local culture values, beliefs and traditions. Effective cross culture communication. Solving cross-culture conflict of values and behaviors. Practical exercises.
(R.D. Levis, C. Graves, M. Carruthers)

1. rapid understanding of different culture realities
2. appropriate reactions to different cultural values
3. friendly, long term conflict solutions
4. cultural, religious and society mentors
5. inspirational and toxic mentors in organization

2. SYSTEMIC MANAGEMENT for Managers

Understand human systems in developmental stages with different values, beliefs & behavior. Systemic relationship skills for managers. Inspirational and toxic mentorship for management. Communication and decision making.
( C. Graves – developing systems, P.M. Senne – developing organizations , T. Mocna, M. Carruthers – systemic solutions)

1. recognize dynamics of organizational development
2. use systemic matrix diagnosis
3. develop management relationship solutions
4. improve verbal and nonverbal communication in negotiations

3. SYSTEMIC PLANNING for Managers

Systemic planning in organization. Effective decision making in complex situations. Local and global planning. Planning, cooperation and management. Long and short term planning. Values and organizational effectiveness. Developing practical skills.
(M. Carruthers, A. Weiss, Ch. C. Covan, D.E. Beck)

1. systemic planning skills
2. recognizing changes and their character
3. creating desired changes
4. controlling the speed of changes
5. fast decision making in complex situations

4. SYSTEMIC CONFLICT SOLUTIONS
for Managers & HR Staff

Systemic nature of conflicts in organization and between organizations. Global and local goal conflicts. Inner and outer conflicts. Conflicts of interests – negotiations. Preparing for future conflicts. Effective relationship skills for resolving conflicts. Practical exercises.
(M. Carruthers, T.Mocna)

1. understand conflicts in changing systems
2. foresee and resolve conflicts before a crisis
3. specific relationship skills for resolving conflict
4. change conflicts into resources

5. SYSTEMIC LEADERSHIP for Leaders

Styles of leadership in changing systems. Leader roles and responsibility. Leadership communication skills. Leaders’ visions and reality check. Leadership ethics. Mentor and coaching support. Practical exercises.
(G. Laborde, A. Weiss, G. Bateson, D. Goleman, T. Mocna MA thesis)

1. apply appropriate leadership style
2. create a vision
3. dissolve influence of inappropriate mentors
4. accept mentors for success

6. COOPERATION AND CREATIVITY:
EXPERT MODELING for teams

Team effectiveness – modeling expert behavior. Managing creativity. Effective communication in teams: fast conflict resolution and decision making. Team leadership skills. Practical exercises.
(K.A. Madsen – motivational theories, W. Woodsmall – strategy theory)

1. duplicating expertise
2. finding and resolving blocks towards creativity and other required virtues
3. team planning, team making decision, team communication skills

7. SYSTEMIC COMMUNICATION IN ORGANIZATIONS for Employees

Communication difficulties in human systems. Clear communication. Goals and communication skills. Complexity in communication. Effective communication in cooperation. Communication between individuals and groups. Practical skills exercises.
(G.Z. Laborde, A. Korzybski, C. Graves, M. Carruthers, G.Bateson)

1. communication patterns in developing systems
2. relationship skills for clear communication
3. effective communication styles
4. increasing understanding and effective cooperation

8. MARKETING IN DEVELOPING SYSTEMS

Developing systems and marketing effectiveness. Identify clients’ goals. Values, beliefs and traditions of client’s environment. Ethics and effectiveness of marketing methods. Short and long term marketing.

1. relationship skills for direct marketing
2. goalwork with clients
3. understanding systemic changes for effective marketing
4. recognizing client’s values for integrity selling

Telephone Coaching with Martyn Carruthers